Nigel Kelly
About Nigel Kelly
Nigel Kelly is an Information Technology Instructor and Account Manager with extensive experience in IT sales and technological recruiting. He currently works at Global Knowledge Training and Black Girls Code, contributing to the education of future technology professionals.
Work at Black Girls Code
Nigel Kelly has served as an Information Technology Instructor at Black Girls Code since 2018. In this role, he focuses on teaching technology skills to young girls, fostering interest in computer science and programming. His position at Black Girls Code aligns with the organization's mission to empower girls from underrepresented communities in the tech industry.
Current Role at Global Knowledge Training
Since 2016, Nigel Kelly has worked as an Account Manager at Global Knowledge Training in Cary, North Carolina. His responsibilities include managing client accounts and ensuring customer satisfaction with training services. This role allows him to leverage his expertise in technological recruiting and IT sales.
Previous Employment History
Nigel Kelly has held various positions prior to his current roles. He worked as an E-commerce Consultant at Channeladvisor for seven months in 2014-2015 and as an Associate Account Manager of Sales at Schooldude for eight months in 2016. Additionally, he served as a Fiscal Analyst III at the North Carolina Department of Commerce for three months in 2008-2009 and as a Client Relationship Manager at Headway Workforce Solutions for two years from 2010 to 2012.
Technical Skills and Expertise
Nigel Kelly possesses a strong technical background, with expertise in a variety of software applications including Oracle, Linux, VMware, and Salesforce. His skills extend to customer service software such as ICOMS Billing System and CSG Customer Service Software. This diverse skill set supports his roles in both training and account management.
Experience in Customer Service and Sales
Nigel Kelly has experience in both retail and call center environments, showcasing his versatility in different business settings. He worked as an Account Executive at Time Warner Cable for five months in 2015, further enhancing his customer service and sales capabilities. His background in customer relationship management complements his instructional and managerial roles.