Nick West
About Nick West
Nick West is the Director of Customer Success at Blackford Analysis, where he has established critical workflow processes for Roche's NAVIFY SaaS solutions. He has extensive experience in healthcare technology and analytics, having held various roles at Roche, HealthMyne, and Philips.
Current Role at Blackford Analysis
Nick West serves as the Director of Customer Success at Blackford Analysis, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of the company's solutions. His responsibilities include establishing effective communication channels with clients and fostering long-term relationships to drive business growth.
Previous Experience at Roche
Prior to his current role, Nick West worked at Roche as a Senior Applications Consultant in the Diagnostic Information Solutions division from 2018 to 2019. During his tenure, he established critical workflow processes, policies, and procedures for Roche's NAVIFY SaaS solutions, contributing to the efficiency and effectiveness of the start-up division.
Professional Background in Healthcare
Nick West has a diverse background in healthcare, beginning his career as a Registered Radiologic Technologist RT(R). This experience provided him with a unique perspective on service delivery from an end user's standpoint. He has held various roles, including Workflow Consultant at Philips from 2010 to 2018, where he contributed to service upgrades and PACS software training across the VA Veterans Integrated Services Network.
Expertise in Lean Six Sigma and Change Management
Nick West is recognized as an award-winning Subject Matter Expert in Lean Six Sigma (Black Belt), Change Management, Healthcare Data Analytics, and Kaizen. His expertise in these areas has been instrumental in driving process improvements and enhancing operational efficiency across the organizations he has worked with.
Educational Background
Nick West studied at Kankakee Community College, where he laid the foundation for his career in healthcare and technology. His educational background supports his extensive professional experience and expertise in customer success and healthcare analytics.