Kateryna Ostapenko💙💛
About Kateryna Ostapenko💙💛
Kateryna Ostapenko is the Director of Customer Service at BLEND Localization, where she has worked since 2023. With over 12 years of experience in customer service operations, she advocates for the importance of data in demonstrating the effectiveness of customer service solutions.
Current Role at BLEND Localization
Kateryna Ostapenko serves as the Director of Customer Service at BLEND Localization, a position she has held since 2023. In this role, she focuses on enhancing customer service operations and implementing effective solutions. Her leadership is guided by a commitment to using data to measure the success of customer service initiatives. She emphasizes the importance of understanding user issues and effectively communicating these to higher management.
Previous Experience at BLEND Localization
Prior to her current role, Kateryna Ostapenko worked at BLEND Localization as the Head of Customer Support from 2020 to 2023. During this time, she managed customer support operations and developed strategies to improve service delivery. Her experience in this role contributed to her understanding of customer needs and the importance of quality support in the localization industry.
Career at One Hour Translation
Kateryna Ostapenko has extensive experience at One Hour Translation, where she held multiple positions. She began as a Customer Support Representative from 2015 to 2017, then progressed to Support Team Manager from 2018 to 2019, and later joined the Localization Quality Control Team for a brief period in 2017. Her roles at One Hour Translation provided her with a solid foundation in customer service operations and team management.
Educational Background
Kateryna Ostapenko studied at Zaporizhzhya National University, where she earned a Bachelor's degree in Linguistics and Literary Studies from 2005 to 2009. She furthered her education by obtaining a Master of Linguistics and Literary Studies in 2010. Additionally, she attended the Kyiv Academy of Media Arts in 2018, where she studied Graphic Design. Her educational background supports her expertise in communication and customer service.
Advocacy for Customer Service Roles
Kateryna Ostapenko advocates for the recognition of customer service roles as vital to organizational success, rather than merely entry-level positions. She believes that enhancing customer service skills is essential in an era where automation is prevalent. Her focus on data-driven approaches highlights her commitment to demonstrating the effectiveness of customer service solutions.