Drew De Cain
About Drew De Cain
Drew De Cain is a Manager of Premier Support at Blend, where he has worked since 2021. He has extensive experience in customer support roles across various companies, including Autodesk Construction Solutions and PlanGrid, and has provided technical support to major enterprises.
Work at Blend
Drew De Cain has served as the Manager of Premier Support at Blend since 2021. In this role, he oversees the support team, ensuring high-quality service delivery to clients. His responsibilities include managing support operations and implementing strategies to enhance customer satisfaction. De Cain works remotely, contributing to Blend's commitment to flexible work arrangements.
Previous Experience in Customer Support
Before joining Blend, Drew De Cain gained extensive experience in customer support roles across various companies. He worked as a Customer Support Hero at Autodesk Construction Solutions for three months in 2019. Prior to that, he held positions at PlanGrid and Parsable, where he served as a Customer Support Hero and Sr. Support Engineer, respectively. His experience spans over eight years in technical support, focusing on high-profile enterprises.
Education and Expertise
Drew De Cain studied at the University of North Carolina at Greensboro, where he earned a Bachelor of Arts degree in Media Studies from 2007 to 2011. His educational background provides a foundation for his career in technical support and customer service. De Cain has developed expertise in support tools and customer relationship management, including acting as a Zendesk Admin to improve productivity.
Leadership in Diversity and Inclusion
Drew De Cain founded and led the Diversity, Equity, and Inclusion council within his organization. This initiative reflects his commitment to fostering an inclusive workplace culture. Through this council, he has worked to implement policies and practices that promote diversity and equity within the company.
Technical Support for Major Enterprises
Throughout his career, Drew De Cain has provided technical support to high-profile enterprises, including Shell, Heineken, and Georgia-Pacific. His role involved addressing complex technical issues and ensuring that clients received effective solutions to their challenges. This experience highlights his capability in managing support for large organizations.