Jovani Melendez
About Jovani Melendez
Jovani Melendez is a Tier 2 SME Enablement Support Specialist at Blend, where he has worked since 2021. He has a diverse background in customer support and product specialization, with previous roles at Wix.com, Wells Fargo, Lyft, and Vector Marketing.
Current Role at Blend
Jovani Melendez serves as a Tier 2 SME Enablement Support Specialist at Blend since 2021. In this role, he utilizes Postman to perform and edit API calls for user environments. He regularly engages with multiple clients to analyze data trend reports, discuss software releases, address open bugs, and provide updates on support tickets. His expertise includes enabling and disabling user configurations, including rebranding and Single Sign-On (SSO) configurations.
Previous Experience at Wix.com
Before joining Blend, Jovani Melendez worked at Wix.com as a Product Specialist and Web Support Guru from 2015 to 2019. During his four years in the San Francisco Bay Area, he gained experience in web support and product management, contributing to customer satisfaction and product usability.
Career Background in Financial Services
Jovani Melendez has a background in the financial services sector, having worked at Wells Fargo as a Personal Banker from 2011 to 2013. His role involved assisting clients with their banking needs and providing financial advice. This experience enhanced his customer service skills and understanding of client relationships.
Mentorship and Driving Experience at Lyft
From 2013 to 2021, Jovani Melendez worked at Lyft as a Mentor and Driver in the San Francisco Bay Area. His role included mentoring new drivers and providing support, contributing to the overall driver experience within the platform.
Education and Certifications
Jovani Melendez studied User Experience Design at General Assembly, where he completed a certificate program in 2020. Prior to that, he attended Musicians Institute, studying Guitar and Music Theory, and earned an undergraduate degree from 2008 to 2010. His educational background reflects a diverse skill set, combining technical knowledge with creative arts.