Kelly Flynn
About Kelly Flynn
Kelly Flynn is a Customer Success Operations professional with over 15 years of experience in managing SaaS software implementation projects. She has held positions at notable companies such as Sun Life Financial, Microsoft, and Parature, and holds a BA in Political Science from Merrimack College.
Work at Blend
Kelly Flynn has been working at Blend as a Customer Success Operations professional since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of Blend's services. Her responsibilities include managing customer relationships and optimizing operational processes to support client needs. Flynn's experience in customer success is integral to her contributions at Blend, where she applies her extensive background in SaaS software implementation.
Previous Experience at Microsoft
Prior to her current role, Kelly Flynn worked at Microsoft as a Solution Architect from 2014 to 2020. During her six years in this position, she operated in the San Francisco Bay Area, where she was involved in designing and implementing solutions that met customer requirements. Flynn's role at Microsoft allowed her to develop her technical skills and deepen her understanding of customer needs in a technology-driven environment.
Career at SUN LIFE FINANCIAL
Kelly Flynn began her career at SUN LIFE FINANCIAL, where she served as a Senior Customer Service Administrator in Customer Relations from 2003 to 2007. Over the course of four years, she gained valuable experience in customer service and relationship management, which laid the foundation for her future roles in customer success and operations.
Education and Expertise
Kelly Flynn earned her Bachelor of Arts degree in Political Science from Merrimack College, studying from 1998 to 2002. Her educational background complements her professional experience, providing her with a solid foundation in analytical thinking and communication. Flynn possesses strengths in resource and project management, conflict resolution, and leadership, which are critical to her roles in customer success and operations.
Professional Background
Before joining Blend, Kelly Flynn worked at Parature as a Professional Services Consultant and Project Manager from 2007 to 2014. In this role, she managed multiple SaaS software implementation projects, honing her skills in project management and customer relations. With over 15 years of experience in the field, Flynn has developed a robust expertise in managing complex projects and fostering positive customer experiences.