Marcel Macaraig
About Marcel Macaraig
Marcel Macaraig is an IT Support Specialist based in the San Francisco Bay Area, responsible for managing IT support tickets and equipment organization at Blend. He has previous experience at Airbnb and has worked in various roles in the technology and medical sectors.
Work at Blend
Marcel Macaraig serves as an IT Support Specialist at Blend, a position he has held since 2022. In this role, he is responsible for wiping and reimaging Windows and Mac laptops for employee distribution. He manages the ordering and organization of IT equipment within the office inventory. Additionally, he handles an average of 40-50 IT support tickets per week, utilizing Zendesk to manage and resolve Tier 1 support issues. Marcel also conducts live troubleshooting sessions via Zoom to assist employees with IT-related problems.
Previous Experience
Before joining Blend, Marcel Macaraig worked at Airbnb as an Air Support Intern from 2021 to 2022 for five months. His earlier experience includes a role as an Electronic Assembler at Fresenius Medical Care from 2018 to 2020, where he worked for two years in Concord, California. Additionally, he was employed as a Production Assembler at Bio-Rad Laboratories for eight months in 2017 to 2018 in Hercules, California.
Education and Expertise
Marcel Macaraig studied Information Technology at Year Up from 2021 to 2022. During this year-long program, he gained foundational knowledge and skills relevant to the IT field. His expertise includes managing IT support tickets, conducting troubleshooting sessions, and handling various IT equipment and software.
Technical Skills
Marcel Macaraig possesses technical skills that include proficiency in wiping and reimaging operating systems on both Windows and Mac laptops. He is experienced in using Zendesk for IT support ticket management and has a strong ability to conduct live troubleshooting sessions via Zoom. His background in electronics and assembly contributes to his technical capabilities in IT support.