Nikko Eng
About Nikko Eng
Nikko Eng is a Product Specialist at Blend, where he has worked since 2020. He has a diverse background in logistics, sales, and project management, with previous roles at companies such as Yelp Eat24, Grubhub, and RadioShack.
Current Role at Blend
Nikko Eng serves as a Product Specialist at Blend, a position he has held since 2020. In this role, he focuses on enhancing product support and integration by utilizing various systems, including Zendesk, Jira/Confluence, Splunk, Postman, Mode, Slack, and Encompass. He conducts monthly audits for business reviews, emphasizing key performance indicators (KPIs), trends, and effective data communication. His contributions include developing and maintaining process workflow documentation to streamline operations within the organization.
Previous Experience in the Food Delivery Industry
Prior to his current role, Nikko Eng worked in the food delivery sector. He was employed at Yelp Eat24 as an Implementation Team Lead from 2016 to 2017, where he contributed to operational efficiencies. Following this, he joined Grubhub as Lead in Logistics & Supply Chain from 2017 to 2019, where he further developed his expertise in managing logistics and supply chain processes within the food delivery framework.
Background in Sales and Technical Support
Nikko Eng has a background in sales and technical support. He worked at RadioShack as a Lead Sales Associate & Device Technician from 2011 to 2014, where he gained experience in customer service and technical troubleshooting. Additionally, he served as a Lead Sales Associate at EVO2/Verizon Wireless for one year in 2010. His early career included a role as an Assistant Project Manager at Starlite Electric Inc from 2009 to 2010, and as a Claims Administrator at Fox Rent-A-Car from 2015 to 2016.
Educational Background in Criminal Justice
Nikko Eng studied at City College of San Francisco, focusing on Criminal Justice and Law Enforcement Administration from 2009 to 2012. This educational background provided him with foundational knowledge that may contribute to his analytical skills and understanding of operational processes in his professional roles.