Yesenia Rosales
About Yesenia Rosales
Yesenia Rosales is an experienced Insurance Customer Care and Quality Control Manager currently working at Blend in the Los Angeles Metropolitan Area. She has held various roles in the insurance industry, including positions at CoverHound and National Insurance Solutions, and has a strong background in customer service and team management.
Current Role at Blend
Yesenia Rosales serves as the Insurance Customer Care/QC Manager at Blend, a position she has held since 2020. In this role, she manages the Quality Control and Customer Care Department, focusing on enhancing team confidence and skill sets. She is responsible for creating and presenting Agency-wide Key Performance Indicator (KPI) presentations to stakeholders and the entire team. Yesenia collaborates with product, engineering, and platform resources to streamline growth and automation within the organization.
Previous Experience at CoverHound
Yesenia Rosales has extensive experience at CoverHound, where she worked in various roles from 2012 to 2017. She started as an Insurance Advisor/Customer Service and later advanced to Senior QC Analyst/QC Team Leader. In her final role at CoverHound, she served as Manager of Client Care Development. Her tenure at CoverHound spanned five years, during which she contributed to the development and management of customer care initiatives.
Career Background in Insurance
Yesenia Rosales has a solid background in the insurance industry, having worked in various capacities since 2008. Before her roles at CoverHound, she worked as an Insurance Agent/Customer Service at MovieInsure.com. She also held positions at National Insurance Solutions, Inc. as a New Business Processor/Customer Service and briefly as an Assistant Account Manager at Chivaroli Premier Insurance Services. This diverse experience has equipped her with a comprehensive understanding of customer service and quality control in insurance.
Education and Training
Yesenia Rosales studied at Los Angeles Valley College, where she achieved an Associate of Arts degree in 2003. She also attended Chatsworth High School. Throughout her career, she has conducted workshops and individual coaching sessions to manage both onsite and remote teams effectively, demonstrating her commitment to continuous learning and development.
Skills and Contributions
Yesenia Rosales has implemented digital signage using Adobe Premiere to highlight monthly updates and employee recognitions. She is known for her ability to manage teams effectively and enhance their confidence in their skill sets and knowledge. Her contributions include conducting workshops and coaching sessions, which support the professional growth of her colleagues in the insurance sector.