Caitlin Young
About Caitlin Young
Caitlin Young is a Customer Success Executive with a diverse background in nonprofit and technology sectors. She has held various roles at organizations such as the YMCA of Greater Indianapolis and Bloomerang, contributing to customer success and community engagement.
Work at Bloomerang
Caitlin Young currently serves as a Customer Success Executive at Bloomerang, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Prior to this, she worked as an Account Associate for eight months in 2021 and briefly as a Customer Success Manager for two months in 2022. Her experience at Bloomerang spans various customer-focused roles, demonstrating her commitment to supporting clients in the nonprofit sector.
Previous Experience at YMCA of Greater Indianapolis
From 2014 to 2017, Caitlin Young worked as Site Director at the YMCA of Greater Indianapolis. During her three years in this role, she was responsible for overseeing site operations and program management. This position allowed her to develop skills in leadership and community engagement, contributing to her professional growth in the nonprofit sector.
Experience at Goodwill of Central & Southern Indiana
Caitlin Young held multiple positions at Goodwill of Central & Southern Indiana. She served as a Database Administrator and Advancement Assistant from 2018 to 2019, where she managed data systems and supported fundraising efforts. Additionally, she worked as a Community Engagement Coordinator from 2019 to 2020, focusing on building relationships within the community. Her diverse roles at Goodwill enhanced her expertise in database management and community outreach.
Education and Expertise
Caitlin Young studied at Indiana University Lilly Family School of Philanthropy, where she completed a Certificate of Completion in Principles and Techniques of Fundraising. She also earned a Bachelor of Arts in Economics from Indiana University–Purdue University Indianapolis. Her educational background equips her with a solid foundation in both economic principles and fundraising strategies, relevant to her work in customer success and nonprofit management.