Chloe Boonstra
About Chloe Boonstra
Chloe Boonstra is a Customer Success Manager with over eight years of experience in the non-profit sector, currently working at Bloomerang in Ottawa, Canada. She specializes in customer satisfaction and strategic account management, and is dedicated to empowering non-profits through technology.
Current Role at Bloomerang
Chloe Boonstra serves as a Customer Success Manager at Bloomerang, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and retention for non-profit organizations. Her responsibilities include strategic account management and cross-functional collaboration to ensure clients effectively utilize Bloomerang's technology to support their missions. Chloe's hybrid work model allows her to engage with clients both in-person and remotely, fostering strong relationships and providing tailored solutions.
Previous Experience at Bloomerang
Before becoming a Customer Success Manager, Chloe worked as an Account Executive at Bloomerang from 2021 to 2023. During her tenure, she was responsible for managing client accounts and providing product feedback to improve service delivery. Her experience in this role contributed to her understanding of customer needs and the importance of technology in the non-profit sector.
Experience at InitLive Inc.
Chloe Boonstra also held the position of Account Executive at InitLive Inc. from 2021 to 2023. In this role, she focused on client engagement and support, helping organizations optimize their use of InitLive's event management solutions. Her work contributed to improved customer loyalty and satisfaction, reinforcing her expertise in account management.
Background in Non-Profit Sector
Chloe has over eight years of experience in the non-profit sector, during which she has developed a strong foundation in program management and client relations. She previously worked as a Program Manager at YMCA-YWCA of the National Capital Region from 2014 to 2020. In this role, she managed various programs aimed at supporting community needs, further solidifying her commitment to causes that make a difference.
Skills and Core Competencies
Chloe possesses a diverse skill set that includes communication, creative problem-solving, and customer success strategies. Her core competencies encompass customer satisfaction, retention, loyalty, strategic account management, and cross-functional collaboration. Additionally, her experience in non-profit volunteering reflects her dedication to empowering organizations to achieve their missions through effective use of technology.