Corrine Byrd
About Corrine Byrd
Corrine Byrd is a Senior Technical Support Specialist at Bloomerang, with a diverse professional background that includes roles in customer service, sales, and education. She actively engages in the arts and personal development, running a Twitch channel that combines life coaching with musical entertainment.
Current Role at Bloomerang
Corrine Byrd serves as a Senior Technical Support Specialist at Bloomerang since August 2022. In this role, she mentors frontline support specialists and collaborates with the support engineering team. Her responsibilities include providing technical assistance and ensuring customer satisfaction through effective problem-solving. She actively participates in testing the user interface to offer feedback for product improvements and writes customer-facing support articles to enhance user experience.
Previous Experience in Customer Service
Prior to her current position, Corrine Byrd worked as a Customer Service Specialist at Kindful, a Bloomerang product, from 2021 to 2022. She also held various roles in customer service, including Sales Development Representative at Houzz and as a Barista at Starbucks. Her diverse background in customer-facing roles has equipped her with strong communication skills and the ability to address customer needs effectively.
Educational Background
Corrine Byrd has a solid educational foundation with a Bachelor's degree in English, Literature Emphasis, and a Business Minor from Biola University, completed in 2011. She furthered her education by obtaining a Master's degree in Education with a focus on TESOL from Alliant International University in 2017. Additionally, she earned a Multiple Subjects Credential from Biola University Graduate School of Education, enhancing her qualifications for teaching and educational roles.
Experience in the Arts and Entertainment
In addition to her technical support role, Corrine Byrd is actively involved in the arts and entertainment sector. She has worked as an Actor for The Dinner Detective since 2019 and runs a growing Twitch channel that combines life coaching with musical entertainment. Her channel features content such as playing Just Dance by Ubisoft, showcasing her commitment to integrating art with personal development.
Commitment to Personal Development
Corrine Byrd demonstrates a strong commitment to personal development through various hobbies and training. She engages in activities such as dancing, singing, acting, skateboarding, learning Mandarin, practicing yoga, playing piano, and aerial silks. This dedication to improving her skills reflects her values of teamwork and making a positive impact through art and entertainment.