David Byers
About David Byers
David Byers is a Customer Support Manager with a background in public speaking, volunteer management, and networking. He has experience in customer support and a strong academic foundation in theology, which informs his approach to customer engagement.
Current Role at Bloomerang
David Byers currently serves as the Customer Support Manager at Bloomerang, a position he has held since 2023. In this role, he oversees customer support operations, ensuring effective communication and support for clients. His responsibilities include managing the customer support team and implementing strategies to enhance customer satisfaction. His previous experience as a Customer Support Specialist at Bloomerang from 2021 to 2023 provided him with valuable insights into customer needs and operational processes.
Previous Experience at Grace Church
Before joining Bloomerang, David Byers worked at Grace Church as the Director of Student Ministries from 2013 to 2019. During his six years in this role, he managed various programs aimed at engaging students and fostering community involvement. His experience in volunteer management and training was essential in developing effective teams and programs within the church setting.
Education and Expertise
David Byers holds a Bachelor of Arts degree from Palm Beach Atlantic University, where he studied from 2007 to 2011. He furthered his education at Christian Theological Seminary, earning a Master of Theological Studies with a focus on Missional Theology and Religious Pluralism from 2017 to 2021. This academic background supports his professional focus and enhances his approach to customer engagement strategies.
Skills in Communication and Management
David possesses strong skills in public speaking, which enhance his ability to communicate effectively with customers and team members. His expertise in volunteer management and training contributes to his capability in managing customer support teams. Additionally, his background in networking aids in building relationships within the customer support industry, fostering collaboration and support.
Foundation in Writing
David has a strong foundation in writing, which is beneficial for creating clear and effective customer support documentation. This skill is crucial for ensuring that customers receive accurate information and guidance, thereby improving overall customer experience and satisfaction.