Genisee Baird
About Genisee Baird
Genisee Baird is a Customer Experience Operations Specialist at Bloomerang, where she has worked in various customer support roles since 2018. She holds a Master's Degree in Human Services Counseling from Liberty University and has a background in student services and volunteer coordination.
Current Role at Bloomerang
Genisee Baird is currently employed at Bloomerang as a Customer Experience Operations Specialist. She has held this position since 2023. In this role, she focuses on enhancing customer interactions and streamlining operational processes to improve overall customer satisfaction.
Previous Positions at Bloomerang
Genisee Baird has held multiple positions at Bloomerang. She served as a Customer Support Specialist from 2018 to 2019, then transitioned to the role of Manager, Customer Support from 2019 to 2021. Most recently, she was the Director of Customer Support from 2021 to 2023, where she oversaw customer support operations and team management.
Educational Background
Genisee Baird studied at Liberty University, where she earned a Master’s Degree in Human Services Counseling with a focus on Marriage and Family from 2015 to 2017. She also attended Ashford University, obtaining a Bachelor of Arts (B.A.) in Applied Behavioral Science.
Experience in Higher Education
Genisee Baird has significant experience in higher education. She worked at Ashford University in various roles, including Admissions Counselor from 2010 to 2011, Student Services Coordinator from 2011 to 2012, and Student Advisor from 2013 to 2014. These roles involved supporting students through the admissions process and providing academic guidance.
Volunteer and Other Professional Experience
Genisee Baird has also held positions outside of Bloomerang and Ashford University. She worked as a Volunteer Services Coordinator at Metropolitan Ministries for four months in 2014 and as an Administrative Operations Manager at Florida Hospital Tampa for ten months in 2015. Additionally, she interned as a Crisis Care Shelter Intern at The A21 Campaign from 2012 to 2013.