Geraldine Rodriguez Smith, PhD
About Geraldine Rodriguez Smith, PhD
Geraldine Rodriguez Smith, PhD, serves as the Vice President of Services at Bloomerang, where she has worked since 2024. With a strong background in customer support and leadership, she has held various positions in notable organizations and possesses advanced degrees in business and leadership.
Work at Bloomerang
Geraldine Rodriguez Smith serves as Vice President, Services at Bloomerang since 2024. In this role, she oversees service operations and drives initiatives to enhance customer experience. Her remote position allows her to manage teams effectively while implementing strategies that align with the company's mission. Her leadership is focused on improving service delivery and fostering a collaborative work environment.
Previous Experience in Customer Support
Prior to her current role, Geraldine worked at Newsela as Senior Director, Customer Support & Integrations from 2020 to 2024. She managed customer support operations and integrations, ensuring high-quality service delivery. Before that, she held various positions at Pearson Education, including Director of Customer Service and Support Operations for Clinical and School Assessments from 2016 to 2019, and Manager of Customer Service and Support for School Assessments in 2016.
Educational Background
Geraldine holds a PhD in Leadership Studies, which she obtained from Our Lady of the Lake University in 2011. She also earned an MBA from the same institution in 2005. Additionally, she completed a Master of Science in Organizational Leadership in 2007. Her academic background provides her with a strong foundation in leadership principles and business management.
Bilingual Skills and Communication
Geraldine is bilingual in English and Spanish, which enhances her ability to communicate effectively in diverse environments. This skill is particularly valuable in customer service and support roles, allowing her to connect with a broader range of clients and stakeholders.
Expertise in Call Center Operations
Geraldine possesses extensive expertise in Call Center Automation and Business Process Improvement. Her knowledge of Salesforce and Workforce Management contributes to her ability to streamline operations and improve efficiency within customer service teams. She has a proven track record in fostering strong collaborative cultures within organizations.