Jazmine Kempin
About Jazmine Kempin
Jazmine Kempin is a Customer Support Specialist at Bloomerang, where she has worked since 2017, resolving an average of 300 customer support tickets monthly. She has a background in customer service and training, having previously held roles at WISH-TV, Marsh Supermarkets, and Angie's List.
Work at Bloomerang
Jazmine Kempin has served as a Customer Support Specialist at Bloomerang since 2017. In this role, she has effectively managed an average of 300 customer support tickets each month, demonstrating her ability to handle high volumes of inquiries. Her performance has consistently earned her high ratings from customers, reflecting her commitment to customer satisfaction. Additionally, she conducts live training webinars on various fundraising topics, including generating year-end tax receipts, providing valuable resources to clients.
Previous Experience
Before joining Bloomerang, Jazmine Kempin gained diverse experience in customer service and administrative roles. She worked at Angie's List as a Member Services Specialist from 2015 to 2017, where she focused on customer support. Prior to that, she was an Administrative Assistant and Cashier at Marsh Supermarkets from 2013 to 2015. Her early career included an internship at WISH-TV as a Promotions Assistant and Production Assistant in 2012, where she gained foundational skills in media and promotions.
Training and Development Initiatives
Jazmine Kempin has contributed to the development of training programs within her organization. She created and led a new internal training method designed specifically for new Support Team employees to better assist Non-Profit customers. This initiative highlights her commitment to enhancing team performance and improving customer service delivery.
Education and Expertise
Jazmine Kempin studied at Ball State University, where she earned a Bachelor of Arts degree in Telecommunications in 2013. Her academic background has equipped her with the necessary skills and knowledge to excel in customer support and training roles, particularly in the context of fundraising and non-profit sectors.