Payton Arnold
About Payton Arnold
Payton Arnold is a Sr. Account Manager currently working at Bloomerang since 2023. With a background in customer success and account management, Arnold has held various roles in companies such as Fulcrum, Ascentis Human Capital Management Software, and State Farm.
Current Role at Bloomerang
Payton Arnold serves as a Senior Account Manager at Bloomerang, a position held since 2023. In this role, Arnold is responsible for managing client accounts, ensuring customer satisfaction, and fostering long-term relationships with clients. The focus is on delivering value and support to clients, contributing to their success and retention.
Previous Experience in Customer Success
Prior to joining Bloomerang, Arnold accumulated extensive experience in customer success roles. This includes a tenure as Customer Success Manager at Fulcrum from 2022 to 2023 and at Ascentis Human Capital Management Software from 2021 to 2022. Arnold also held the position of Associate Customer Success Manager at Ascentis from 2020 to 2021, where responsibilities included supporting customer needs and enhancing user experience.
Background in Communications and Management
Arnold's career began with internships in athletics communications at Iowa State University and the University of Georgia, where skills in communication and public relations were developed. Following these internships, Arnold worked as a Property Claims Adjuster at Nationwide and as an Account Manager at State Farm, gaining experience in client management and claims processing.
Educational Qualifications
Arnold earned a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Iowa State University, completing the program from 2011 to 2015. This educational background provided a foundation in strategic communication and client engagement, which has been applied throughout Arnold's professional career.
Career Progression in Customer Success
Arnold's career in customer success began as a Business Development Representative at Ascentis from 2018 to 2020. This role involved identifying new business opportunities and supporting customer onboarding. The progression to customer success management roles reflects a commitment to enhancing customer experiences and driving business growth.