Rebecca H.
About Rebecca H.
Rebecca H. is a Manager of Customer Operations with extensive experience in customer success and operations management across various companies. She has held multiple roles at Bloomerang and WeddingWire, contributing to her expertise in client services and business development.
Current Role at Bloomerang
Rebecca H. currently serves as the Manager of Customer Operations at Bloomerang, a position she has held since 2023. In this role, she is responsible for overseeing customer operations and ensuring the delivery of quality service to clients. Her experience in customer success and operations enables her to effectively manage teams and improve operational processes.
Previous Experience at Bloomerang
Prior to her current role, Rebecca worked at Bloomerang as the Manager of Customer Success Operations from 2022 to 2023. During this time, she focused on enhancing customer success initiatives and operational efficiency. Before that, she served as the Customer Operations Enablement Manager from 2021 to 2022, where she contributed to the development of customer support strategies.
Experience at IQVIA
Rebecca worked at IQVIA as the Manager of Client Services - State Licensing from 2019 to 2021. Based in the Richmond, Virginia area, she managed client relationships and ensured compliance with state licensing requirements. Her role involved coordinating with various stakeholders to streamline processes and improve client satisfaction.
Background in Customer Success at WeddingWire
Rebecca has extensive experience in customer success, having worked at WeddingWire in various roles from 2013 to 2019. She began as a Customer Success Associate and progressed to Senior Customer Success Manager. Her responsibilities included managing customer relationships, providing support, and driving customer engagement to enhance overall satisfaction.
Educational Background
Rebecca earned her Bachelor of Arts degree in Communications from Christopher Newport University, where she studied from 2006 to 2010. This educational background has equipped her with strong communication skills, which she applies in her professional roles to foster effective interactions with clients and team members.