Scott Moran
About Scott Moran
Scott Moran is a Senior Tier 3 Support Engineer at Bloomerang, where he has worked in various support roles since 2018. He holds a Bachelor of Arts in Communication from Purdue University and has experience in product marketing and media management.
Work at Bloomerang
Scott Moran has held multiple roles at Bloomerang, a company specializing in donor management software. He began his tenure as a Customer Support Specialist from 2018 to 2020, where he provided assistance to users. He then advanced to the position of Support Team Lead from 2020 to 2021, overseeing the support team and enhancing service delivery. Following this, he transitioned to the role of Product Marketing Specialist for one year, from 2021 to 2022, focusing on marketing strategies. Currently, he serves as a Senior Tier 3 Support Engineer, a position he has held since 2024.
Education and Expertise
Scott Moran earned a Bachelor of Arts in Communication from Purdue University, where he studied from 2009 to 2013. He furthered his education at Ivy Tech Community College, obtaining a Technical Certificate in Web Application Development from 2018 to 2019. This educational background has equipped him with a strong foundation in communication and technical skills, which he applies in his current role in support engineering.
Background
Before joining Bloomerang, Scott Moran worked at Figure Collections as a Media Manager from 2014 to 2018. In this role, he managed media content and contributed to the company's marketing efforts. Additionally, he worked as a Freelance Content Writer for The Web Guys in 2018, where he created content for various projects. His diverse work experience has provided him with a broad skill set in customer support, marketing, and content creation.
Career Progression
Scott Moran's career has shown a consistent progression in the field of customer support and marketing. Starting as a Customer Support Specialist at Bloomerang, he quickly moved up to leadership roles, including Support Team Lead. His transition to Product Marketing Specialist allowed him to leverage his communication skills in a marketing context. His current role as Senior Tier 3 Support Engineer reflects his technical expertise and commitment to providing high-level support.