Wei Cheng "Peter" Tsai
About Wei Cheng "Peter" Tsai
Wei Cheng 'Peter' Tsai is an IT Support Technician currently working at BLUE ORIGIN, with a background in IT engineering and technical support roles at Weyerhaeuser and Bellevue College.
Title
Wei Cheng 'Peter' Tsai holds the position of IT Support Technician at BLUE ORIGIN.
Current Role
Peter Tsai has been employed by BLUE ORIGIN as an IT Support Technician since 2019. In this role, he has developed an automated Python script aimed at improving the Triage team's ticket response time and routing accuracy. Additionally, he assists the networking team in identifying and resolving network outages and service degradation issues. Peter also coordinates equipment repairs with external vendors such as HP, Crestron, and Diversified and creates instructional documentation that translates highly technical content into layman's terms while aligning with IT Security policies.
Previous Experience
Prior to his current role, Peter Tsai gained extensive experience in IT through several positions. He worked at Weyerhaeuser as an IT Engineer from 2017 to 2018 and as a Client Services / Network IT Intern from 2016 to 2017. Before Weyerhaeuser, he had various roles at Bellevue College from 2013 to 2016, including Technical Support Specialist, Desktop Support Assistant II, and Desktop Support Assistant I (Sales and Surplus Specialist). From 2011 to 2017, Peter also served in the United States Army Reserve as a 25U Signal Support System Specialist.
Education and Expertise
Peter Tsai holds a Bachelor’s Degree in Computer and Information Systems Security/Information Assurance from Western Governors University, completed between 2016 and 2018. Before that, he earned an Associate's Degree in Network Services & Computing Systems from Bellevue College, where he studied from 2013 to 2016. His education and practical experience equip him with a comprehensive understanding of IT support, network systems, and security assurance.
Mentorship and Team Support
In his current role at BLUE ORIGIN, Peter Tsai provides mentorship to the Triage team, focusing on skill-based improvements to enhance workflow efficiency. He plays a pivotal role in ensuring that team members are equipped with the necessary skills and knowledge to perform their duties effectively, contributing to the overall productivity and success of the IT support function.