Bradford Gillens
About Bradford Gillens
Bradford Gillens is a Manager of Customer Success with extensive experience in the field, currently working at BlueCat in Toronto, Ontario, Canada. He has held various roles in customer success and account management across multiple companies, primarily in Orlando, Florida.
Current Role at BlueCat
Bradford Gillens serves as the Manager of Customer Success at BlueCat, a position he has held since 2021. Based in Toronto, Ontario, Canada, he focuses on enhancing customer relationships and ensuring client satisfaction. His role involves overseeing customer success initiatives and implementing strategies that foster long-term partnerships.
Previous Experience in Customer Success
Before joining BlueCat, Bradford Gillens held several managerial roles in customer success. He worked at Alegeus as the Manager of Customer Success from 2020 to 2021. Prior to that, he was with PowerDMS for two years in the same capacity. His experience includes managing customer relationships and developing strategies to improve service delivery.
Background in Account Management
Bradford Gillens has extensive experience in account management. He worked at TravelClick as a Strategic Account Manager from 2011 to 2016 and later as a Key Account Manager from 2016 to 2017. His roles involved maintaining client relationships and driving account growth within the hospitality sector.
Education and Expertise
Bradford Gillens holds a Master of Science in Public Relations from Webster University, which he completed from 2011 to 2013. He also earned a Bachelor of Science in Biology from South Carolina State University, studying there from 1999 to 2006. His educational background supports his expertise in process building, relationship management, and customer experience.
Professional Development and Skills
Bradford Gillens is skilled in mentoring, coaching, and counseling team members to achieve optimal performance. He possesses a strong understanding of customer experience and is adept at incorporating best practices to enhance team efficiency. His ability to build processes from inception to steady state is a key aspect of his professional skill set.