Chris Collins
About Chris Collins
Chris Collins is a Senior Technical Writer at BlueCat, where he has worked since 2015. He has experience in documentation automation, having developed a Gitlab pipeline and transitioned documentation to a web-based format.
Work at BlueCat
Chris Collins has been employed at BlueCat as a Senior Technical Writer since 2015. In this role, he focuses on creating and maintaining technical documentation that supports the company's products and services. His responsibilities include collaborating with development teams and product management to ensure that documentation meets user needs and is aligned with product updates. Collins has played a significant role in enhancing the documentation process through automation and the use of modern tools.
Previous Experience
Before joining BlueCat, Chris Collins held various positions that contributed to his expertise in technical writing and documentation. He worked at IBM as a DB2 Information Developer from 2012 to 2013 and later as a Risk Analytics Information Developer from 2014 to 2015. His early career included a role as a Customer Service Clerk at the Ontario Ministry of the Attorney General for three months in 2011 and as a Sales Associate at SoftMoc from 2010 to 2012.
Education and Expertise
Chris Collins earned a Bachelor’s Degree in Networking and IT Security with a Minor in Marketing from Ontario Tech University, studying from 2010 to 2015. His educational background provides a strong foundation for his work in technical writing, where he applies his knowledge of IT security and networking principles to create clear and effective documentation.
Achievements in Documentation Automation
Collins has made significant contributions to documentation processes by developing a Gitlab pipeline that utilizes an open-source tool for style guideline checks on documentation. He also spearheaded the transition of documentation from PDF to a web-based format by collaborating with a third-party vendor. Additionally, he has designed templates and worked with developers to automate the creation of release notes and open source license documentation.
Technical Skills and Tools
In his role as a Senior Technical Writer, Chris Collins employs various technical skills and tools. He collaborates with development architects to automate API documentation directly from source code. Additionally, he utilizes Photoshop to create workflow diagrams that help explain complex conceptual information, enhancing the clarity and usability of the documentation.