Darshini Mashar
About Darshini Mashar
Darshini Mashar is a Customer Success Manager at BlueCat, with over 10 years of experience in IT management and support roles. She has held various positions at BlueCat and other companies, including Technical Support Analyst and Customer Engineer, and has a background in Electronics and Communication.
Current Role as Customer Success Manager
Darshini Mashar currently holds the position of Customer Success Manager at BlueCat, where she has been employed since 2022. In this role, she focuses on ensuring customer satisfaction and success through effective management of customer relationships and support services. Her responsibilities include addressing customer needs, providing solutions, and facilitating communication between customers and the technical teams.
Previous Experience at BlueCat
Darshini Mashar has extensive experience at BlueCat, having worked in various roles since 2013. She started as a Technical Support Analyst for one year and progressed through several positions, including Senior QA Analyst, Technical Team Lead, and Sr. System Analyst. Her tenure at BlueCat spanned multiple years, allowing her to develop a deep understanding of the company's products and customer needs.
Experience at Tailscale
Before her current role, Darshini worked as a Customer Engineer at Tailscale from 2020 to 2022. In this position, she was responsible for providing technical support and solutions to customers, enhancing their experience with Tailscale's networking products. This role contributed to her expertise in customer engagement and technical problem-solving.
Educational Background
Darshini Mashar earned her Bachelor of Engineering in Electronics & Communication from Gujarat University, studying from 2001 to 2005. She furthered her education at Centennial College, where she obtained a Postgraduate Diploma in Computer Systems Networking from 2011 to 2013. This educational foundation supports her career in IT and networking.
Certifications and Skills
Darshini holds certifications in ITIL (IT Infrastructure Library) and CCNA, which demonstrate her expertise in IT management and network engineering. With over 10 years of experience in various IT roles, she has developed skills in network design, implementation, and maintenance. Her experience in cross-cultural environments has enhanced her communication and team management abilities.