Devi Nair
About Devi Nair
Devi Nair is a Customer Care Team Lead at BlueCat with extensive technical expertise in Cisco Data Center Network switches and routers. With a background in network administration and design, Nair has over a decade of experience in the field, including roles at EY, Wipro, and HCL Technologies.
Work at BlueCat
Currently serving as the Customer Care Team Lead at BlueCat since 2018, Devi Nair has accumulated six years of experience in this role in Toronto, Ontario, Canada. In this position, she oversees customer support operations, ensuring that client needs are met effectively. Her responsibilities include managing customer inquiries, leading a team of support staff, and enhancing customer satisfaction through improved service delivery.
Previous Experience in Network Design and Administration
Prior to her role at BlueCat, Devi Nair worked at EY as a Network Design and Implementation Associate from 2016 to 2017 in India. She also held the position of Network Administrator at Wipro from 2012 to 2015 in Chennai Area, India, and served as a Network Specialist at HCL Technologies from 2015 to 2016. These roles provided her with extensive experience in network management and design.
Education and Expertise
Devi Nair earned her Bachelor of Engineering (B.E.) degree in Computer Technology/Computer Systems Technology from Yeshwantrao Chavan College of Engineering, completing her studies from 2008 to 2012. Her educational background supports her verified technical expertise in Cisco Data Center Network switches and routers, as well as Layer 2 and Layer 3 switching.
Technical Skills and Proficiencies
Devi Nair possesses a range of technical skills relevant to network management. She is proficient in IP addressing, sub-netting, routing and switching protocols, VLANs, and access-list management. Additionally, she has expertise in automating deployment processes using scripting, which enhances efficiency in network infrastructure management. Devi is experienced in monitoring network health and implementing new standards to improve security and performance.
Tools and Technologies Utilized
In her professional roles, Devi Nair has utilized a variety of technical tools to support network operations. These include Cisco LMS, Prime, ISE, NAC Guest Server, WLC, Infoblox DNS, F5 and Netscaler load balancers, NetQoS, Solarwinds, Riverbed, Bluecoat Proxy, Avaya Site Administrator, CUCM, BMC Remedy, and ServiceNow. Her familiarity with these tools contributes to her effectiveness in managing network infrastructure.