Harriet Crofton
About Harriet Crofton
Harriet Crofton is a Senior Revenue Operations Analyst at BlueCat, where she has worked since 2022. With a diverse background in operations and customer service, she has held various roles across different companies, including Forma.ai and Starbucks, and has a Bachelor of Science in Anthropology from UCL.
Work at BlueCat
Harriet Crofton serves as a Senior Revenue Operations Analyst at BlueCat, a position she has held since 2022. In this role, she focuses on optimizing revenue processes and enhancing operational efficiency. Her experience in revenue operations contributes to the company's strategic initiatives in Toronto, Ontario, Canada.
Previous Experience
Before joining BlueCat, Harriet worked at Forma.ai as a Customer Operations Associate from 2021 to 2022. She also held the position of Sales Operations, Order Manager at BlueCat from 2020 to 2021. Additionally, she has experience as a Buyer's Assistant at Sopra Steria, where she was assigned to The Disney Store Europe, and as a Supervisor and Barista at Starbucks, where she managed customer service operations.
Education and Expertise
Harriet Crofton earned a Bachelor of Science (BSc) in Anthropology from University College London (UCL), where she studied from 2010 to 2013. Her educational background supports her analytical skills and understanding of customer behavior, which are essential in her current role in revenue operations.
Achievements
Harriet implemented a VBA solution at a Global Investment Bank, which significantly reduced report production time from 7 hours to 45 minutes. She also reverse-engineered a comprehensive overview of the customer application journey for a UK Government Institution using beta-testing walkthroughs and Google Analytics. These projects highlight her ability to enhance operational efficiency and improve customer experience.
Personal Interests
In addition to her professional pursuits, Harriet has a personal goal of reading a book a week in 2022 and is actively working on improving her stand-up comedy skills. She is also in the process of creating a personal website and expanding her knowledge in DIY projects.