Jillian Walker
About Jillian Walker
Jillian Walker is a Customer Success Manager with extensive experience in the field, currently working at BlueCat since 2023. She has held various roles in customer success and management across multiple organizations, including Men&Mice and OnBoard.
Work at BlueCat
Jillian Walker currently serves as a Customer Success Manager at BlueCat, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product implementation. Her experience in customer success allows her to effectively address client needs and foster long-term relationships. BlueCat specializes in providing intelligent DNS solutions, and Walker's contributions are integral to the company's commitment to customer service.
Previous Experience in Customer Success
Before joining BlueCat, Jillian Walker worked as a Customer Success Manager at Men&Mice from 2022 to 2023. She also held a similar role at OnBoard from 2019 to 2022, where she contributed to improving client engagement and support. Her extensive experience in customer success spans several years and multiple organizations, showcasing her ability to manage client relationships and drive satisfaction.
Background in Management and Communications
Jillian Walker has a diverse background that includes management and communications roles. She served as General Manager at TourDesign Creative from 2005 to 2009, overseeing operations in Carmel, Indiana. Additionally, she worked as a Communications Associate at CHAMP CAR WORLD SERIES LLC from 2001 to 2003, where she was involved in communication strategies. Her experience in these roles has equipped her with strong leadership and communication skills.
Educational Background
Jillian Walker studied at Radford University from 1996 to 2000, where she earned a degree in Public Relations with a focus on Communications. This educational foundation has contributed to her career in customer success and management, providing her with the skills necessary to effectively communicate and engage with clients.
Career Timeline
Jillian Walker's career spans over two decades, with significant roles in various organizations. She began her career as an Executive Assistant at Clear Channel Entertainment from 2003 to 2005, followed by a position at the Indianapolis Museum of Art as Executive Assistant/Chief of Staff from 2009 to 2013. She later worked at High Alpha as an Executive Assistant from 2015 to 2018. This timeline reflects her progression into customer success management and her commitment to professional growth.