Kevin M.
About Kevin M.
Kevin M. is a Senior Manager of Customer Success Technical Support at BlueCat, where he has worked in various roles since 2014. He has extensive experience in customer care and technical support, with a background in LAN administration from his time at Walgreens.
Current Role at BlueCat
Kevin M. currently serves as the Senior Manager of Customer Success Technical Support at BlueCat, a position he has held since 2022. In this role, he oversees technical support operations, focusing on enhancing customer satisfaction and ensuring effective service delivery. His responsibilities include managing a team of support professionals and implementing strategies to improve customer experiences.
Previous Positions at BlueCat
Kevin M. has held multiple positions at BlueCat, contributing to the company for several years. From 2014 to 2018, he worked as a Technical Account Manager in Customer Success, where he focused on building strong relationships with clients. He then transitioned to the role of Team Lead for Customer Care - Enterprise Support from 2018 to 2020. Following this, he served as Manager of Customer Care - Technical Support from 2020 to 2023, further expanding his expertise in customer support management.
Experience at Walgreens
Before joining BlueCat, Kevin M. worked at Walgreens as a LAN Administrator from 1998 to 2014. During his 16 years at Walgreens, he was responsible for managing local area networks and ensuring the reliability of IT services across the organization. This role provided him with extensive experience in technical support and network administration.
Education and Certifications
Kevin M. studied at the Computer Learning Centers of Chicago, where he achieved the Novell Certified Network Engineer (CNE) certification from 1996 to 1997. This educational background laid the foundation for his career in technical support and network management, equipping him with essential skills in IT infrastructure.