Laura Elisa Alsfasser
About Laura Elisa Alsfasser
Laura Elisa Alsfasser is a Senior Customer Success Manager with extensive experience in customer success roles across various companies. She currently works at BlueCat and has previously held positions at TrackBack and Udacity, among others.
Work at BlueCat
Laura Elisa Alsfasser has been employed at BlueCat as a Senior Customer Success Manager since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of BlueCat's products and services. Her experience in customer success management allows her to effectively address client needs and drive engagement.
Previous Experience at TrackBack
Prior to her current position, Alsfasser worked at TrackBack in various roles. She served as a German-speaking Account Manager from 2016 to 2019, followed by a position as a German-speaking Customer Success Manager for 11 months in 2019. Additionally, she held the role of German-speaking Senior Customer Success Manager for a brief period of 3 months in 2019. Her tenure at TrackBack provided her with substantial experience in customer relations and account management.
Experience at Udacity
Laura Alsfasser worked at Udacity from 2019 to 2022, where she held two positions. Initially, she served as a German-speaking Customer Success Manager for two years, during which she developed strategies to support customer engagement. She then advanced to the role of German-speaking Senior Customer Success Manager for one year, further enhancing her expertise in customer success and support.
Educational Background
Laura Alsfasser studied at the University of East London, where she earned a Bachelor of Arts (B.A.) in Combined Honours, focusing on International Business and International Tourism Management from 2012 to 2015. She also attended the University of Cambridge, where she studied English Language and Literature and obtained the Cambridge Certificate of Proficiency in English in 2012. Earlier, she completed her secondary education at Heinzenwies Grammar School in Germany, achieving the Abitur.
Early Career Experience
Before her roles in customer success management, Alsfasser worked as a Graduate Manager at Enterprise Rent-A-Car from 2015 to 2016, where she gained experience in management and customer service. Additionally, she served as a Learning and Achievement/Peer Mentor at the University of East London from 2013 to 2015, supporting students in their academic pursuits.