Marwan Chehadi
About Marwan Chehadi
Marwan Chehadi is an Enterprise Support Manager at BlueCat, where he has worked since 2014 in the Toronto, Canada Area. He has a background in electrical engineering and extensive experience in providing technical support and troubleshooting for various software products.
Work at BlueCat
Marwan Chehadi has served as the Enterprise Support Manager at BlueCat since 2014. In this role, he is responsible for overseeing support operations and ensuring customer satisfaction. His tenure at BlueCat spans a decade, during which he has contributed to various initiatives aimed at improving support processes and enhancing customer experiences. His work is based in the Toronto, Canada Area.
Previous Experience
Prior to his current position, Marwan Chehadi worked at ALI BIN ALI as a System Engineer from 2001 to 2008 in Qatar. He also held the role of Technical Support Engineer II at NetIQ from 2011 to 2013 in the Toronto, Canada Area. His diverse experience in technical support and engineering has equipped him with a solid foundation in customer service and technical problem-solving.
Education and Expertise
Marwan Chehadi earned a Bachelor’s Degree in Electrical Engineering from Qatar University, where he studied from 1996 to 2001. His educational background provides him with the technical knowledge necessary for his roles in engineering and support. His expertise includes providing global 24/7 support for various products, including those from NetIQ and Novell.
Technical Skills and Contributions
Marwan Chehadi has extensive experience in troubleshooting and support for NetIQ and Novell products, such as PlateSpin Migrate, PlateSpin Protect/Forge, PlateSpin Recon, and Novell GroupWise. He has set up and maintained laboratory environments to simulate customer issues, which has enhanced troubleshooting capabilities. Additionally, he has collaborated with development teams to implement patches and fixes for bugs reported in customer environments.