Petrisa Pecnik
About Petrisa Pecnik
Petrisa Pecnik serves as the Chief Customer Officer at BlueCat, having previously held various leadership roles within the company. With a background in customer care and experience at BlackBerry, she has developed expertise in customer success, demand forecasting, and strategic partnerships.
Current Role at BlueCat
Petrisa Pecnik serves as the Chief Customer Officer at BlueCat, a position she has held since 2022. In this role, she focuses on enhancing customer experience and driving customer success initiatives. Her responsibilities include overseeing customer care strategies and ensuring that the company meets its customer satisfaction goals. Pecnik's leadership is instrumental in fostering a customer-centric culture within the organization.
Previous Experience at BlueCat
Prior to her current role, Petrisa Pecnik held several positions at BlueCat. She served as the VP of Customer Success from 2018 to 2021, where she was responsible for customer retention and satisfaction. Following this, she was the SVP of Customer Experience for 10 months in 2021-2022, focusing on improving overall customer interactions. Earlier in her tenure, she worked as the Director of Customer Care from 2016 to 2018 and as Manager of Technical Account Management from 2015 to 2016.
Experience at BlackBerry
Petrisa Pecnik worked at BlackBerry from 2011 to 2015, where she held various managerial roles. She began as Carrier Services Manager and later became Manager of Carrier Affairs for the Americas. In these positions, she managed teams responsible for carrier network service management and billing across North and South America. Her experience at BlackBerry provided her with a strong foundation in customer relations and technical account management.
Education and Qualifications
Petrisa Pecnik has an extensive educational background. She earned an Executive MBA in International Business from Athabasca University, completing her studies from 2012 to 2014. Additionally, she obtained a Post Baccalaureate Diploma in Management from the same institution in 2013. Earlier, she studied at Ryerson University, where she achieved a Bachelor of Commerce in Business - Accounting from 2003 to 2007.
Mentorship and Team Leadership
Throughout her career, Petrisa Pecnik has demonstrated a commitment to mentorship and team leadership. She has guided various teams, including Customer Success Managers, Renewals & Upsell Managers, and Care Support Engineers. Her focus on empowering employees and fostering a collaborative environment has contributed to the success of the teams she has led.