Sarah Blocker
About Sarah Blocker
Sarah Blocker serves as the Vice President of Customer Success & Renewals at BlueCat, a position she has held since 2023. With extensive experience in customer success and a strong educational background in social sciences and project management, she has previously worked at Oracle and [24]7.ai in various leadership roles.
Work at BlueCat
Sarah Blocker currently serves as the Vice President of Customer Success & Renewals at BlueCat, a position she has held since 2023. In this role, she focuses on enhancing customer success strategies and ensuring client satisfaction. Prior to this, she was the Director of Customer Success at BlueCat from 2020 to 2023, where she developed and implemented initiatives to improve customer engagement and retention.
Previous Experience in Customer Success
Before joining BlueCat, Sarah Blocker held several key positions in customer success management. She worked at [24]7.ai as Vice President of Customer Success North America from 2019 to 2020 and as Vice President of Strategic Accounts from 2018 to 2019. Additionally, she spent three years at Oracle, where she progressed from Principal Client Success Manager to Manager of Client Success, gaining extensive experience in client relationship management.
Education and Expertise
Sarah Blocker holds a Bachelor of Science in Social Sciences from Michigan State University. She furthered her education by obtaining a Master of Project Management (MPM) from Keller Graduate School of Management of DeVry University and a Master of Arts (M.A.) in Secondary Education and Teaching from National Louis University. Her expertise includes AI and customer experience technology, which she utilizes to enhance customer success strategies.
Background in Business Outsourcing
Sarah Blocker has a strong background in business outsourcing, which has contributed to her ability to streamline operations and improve efficiency within organizations. This experience has been instrumental in her roles, allowing her to implement effective customer success strategies and drive operational improvements.
Leadership and Team Development
Sarah Blocker is recognized for her leadership and team-building skills. She has a proven track record of training and mentoring team members to deliver exceptional service. Her ability to motivate teams to execute business opportunities has been a significant factor in driving revenue growth throughout her career.