Dottie Duncan
About Dottie Duncan
Dottie Duncan is a Senior Manager of Customer Onboarding at Bluecore, where she has worked since 2018. She has extensive experience in email marketing and project management, having held various roles in companies such as PM Digital, OnDeck, and MetLife.
Work at Bluecore
Dottie Duncan has been serving as the Senior Manager of Customer Onboarding at Bluecore since 2018. In this role, she manages a team of five Project Managers responsible for customer launches across Bluecore's entire product suite. She acts as a Subject Matter Expert for all Bluecore products during onboarding, which includes SMS/Mobile, Email, and Site modals. Dottie collaborates with the VP of Services and BizOps to develop and implement improved tracking mechanisms for product launch velocity. Her responsibilities also include facilitating the creation of key onboarding and customer success enablement documents.
Previous Experience
Before joining Bluecore, Dottie Duncan held several positions in marketing and project coordination. She worked at Sanky Perlowin Associates Inc as an Internet Project Coordinator from 2004 to 2006. She then served as the Associate Director of Email Marketing at PM Digital from 2012 to 2014. Dottie also worked at OnDeck as the Senior Manager of Marketing Automation from 2016 to 2017, and at Embrace Home Loans as the Email Marketing Manager from 2017 to 2018. Additionally, she was a Senior Email Marketing Specialist at MetLife from 2014 to 2016.
Education and Expertise
Dottie Duncan studied at Berkeley College, where she earned a Bachelor of Business Administration degree with a focus on E-Business from 2001 to 2004. Her educational background supports her extensive experience in customer onboarding and email marketing. Dottie has developed expertise in project management, marketing automation, and customer success enablement throughout her career.
Collaboration and Leadership
In her current position, Dottie collaborates cross-functionally to overhaul the pre-sales scoping process and requirements gathering, ensuring seamless transitions from sales to onboarding. She participates in RFP processes and prospect pitch conversations related to customer onboarding. Dottie works closely with the VP of Services and BizOps to address team bandwidth, headcount needs, and Project Manager assignments for new deals, demonstrating her leadership and strategic planning skills.