Karthik M N
About Karthik M N
Karthik M N is a Senior Customer Success Manager at Bluecore, where he mentors new hires and advocates for customer needs. He has a background in customer success and campaign management, with skills in various marketing technologies and programming languages.
Work at Bluecore
Karthik M N has been serving as a Senior Customer Success Manager at Bluecore since 2020. In this role, he mentors and develops Customer Success Managers and oversees the onboarding process for new hires. His focus is on ensuring high-quality service delivery and acting as the voice of the customer internally. Karthik advocates for product improvements based on customer feedback, enhancing the overall client experience.
Previous Experience
Before joining Bluecore, Karthik M N worked at Oracle as an Expert Services Specialist from 2017 to 2020. Prior to that, he was a Campaign Specialist at Versatiletech from 2015 to 2017. His experience spans various roles that have contributed to his expertise in customer success and account management.
Education and Expertise
Karthik M N earned a Bachelor of Engineering in Computer Science and Engineering from Dayananda Sagar Institutions in Bengaluru, completing his studies from 2011 to 2015. He possesses skills in Oracle Marketing Cloud, Bluecore, and Google Analytics. Additionally, he has technical proficiency in HTML, SQL, and CSS, which supports his work in optimizing email design and automation.
Client Management Skills
Karthik M N has expertise in managing client accounts that range from self-service to enterprise levels. He focuses on strategic initiatives aimed at achieving client KPI goals. His background in optimizing email design, targeting, and automation contributes to enhancing customer engagement and satisfaction.