Surbhi Rastogi
About Surbhi Rastogi
Surbhi Rastogi is a Senior Customer Success Manager at Bluecore, where she has worked since 2020. With a background in customer success and business development, she has held various roles in notable companies and possesses a strong educational foundation in business and marketing.
Current Role at Bluecore
Surbhi Rastogi serves as a Senior Customer Success Manager at Bluecore since 2020. In this role, she focuses on enhancing customer satisfaction and optimizing return on investment through customized solutions. She acts as a liaison between end consumers and internal teams, ensuring alignment between marketing and product strategies with market demands. Her experience at Bluecore includes a previous position as Customer Success Manager from 2018 to 2020, contributing to her comprehensive understanding of customer needs and organizational objectives.
Previous Experience in Customer Success
Before joining Bluecore, Surbhi Rastogi worked at Betaout as a Customer Success Manager from 2015 to 2018. During her tenure, she was responsible for managing customer relationships and driving customer engagement strategies. Her career also includes a role as Associate Manager in Business Development at Teamlease Services Private Limited from 2014 to 2015, where she contributed to business growth initiatives. Additionally, she completed a summer internship at Kotak Mahindra Bank in 2013, gaining valuable insights into customer service operations.
Educational Background
Surbhi Rastogi holds a Bachelor of Arts degree with a focus on Mathematics from Indraprastha College for Women, which she completed from 2008 to 2011. She furthered her education at the Xavier Institute of Management and Entrepreneurship, where she earned a Post Graduate Diploma in Management (PGDM) and a Master of Business Administration (MBA) between 2012 and 2014. Her academic background provides a strong foundation in both analytical and strategic thinking, essential for her roles in customer success and business development.
Skills and Expertise
Surbhi Rastogi possesses expertise in formulating strategic plans that align with organizational goals. Her focus on improving customer satisfaction and return on investment is evident in her approach to developing tailored solutions for clients. With a strong background in customer success management, she effectively bridges the gap between consumer needs and internal team capabilities, ensuring that marketing and product strategies meet market demands.