Zeke Medina
About Zeke Medina
Zeke Medina is a Customer Success Manager with extensive experience in geofencing technology and customer engagement across various industries. He has held several positions in management and marketing, including roles at Loyalty3, InXero, and Univision Communications Inc.
Current Role at Bluedot.io
Zeke Medina serves as a Customer Success Manager at Bluedot, a position he has held since 2021. In this role, he focuses on onboarding, product adoption, value generation, and success plan building. His responsibilities include advising both Enterprise and SMB customers on business development plans, emphasizing adoption strategy and solution value. Medina leads the Quarterly Business Review (QBR) process with various accounts, showcasing his leadership in structuring teams and motivating personnel.
Professional Experience at Loyalty3
Zeke Medina has extensive experience at Loyalty3, where he has worked in various capacities since 2012. He began as an Account Manager from 2012 to 2015, followed by a role as Operations Manager from 2015 to 2017. Since 2018, he has held the positions of Commercial Manager and Operations Manager. His tenure at Loyalty3 has provided him with a strong foundation in customer success and operational management within the Austin, Texas area.
Previous Roles and Experience
Before his current position at Bluedot, Zeke Medina worked as a Customer Success Manager at InXero from 2017 to 2018. He also held the role of Marketing Analyst at Univision Communications Inc. from 2010 to 2012 and worked briefly at IC2 Institute as Sales Marketing in 2009. His diverse background across these roles has equipped him with a comprehensive understanding of customer success and marketing strategies.
Education and Expertise
Zeke Medina studied at the Isenberg School of Management at UMass Amherst, where he earned a Bachelor of Business Administration. He possesses expertise in geofencing technology and its application across various industries, which enhances his ability to provide tailored solutions to clients. His educational background and professional experience contribute to his effectiveness in customer success management.
Certification and Professional Development
Zeke Medina was a Professional Certified Marketer with the American Marketing Association from 2012 to 2013. This certification reflects his commitment to professional development and his understanding of marketing principles, which he applies in his current role to drive customer success and engagement.