Tonya Grogg
About Tonya Grogg
Tonya Grogg is a Payment Resolutions Associate at BlueGrace Logistics in Tampa, Florida, with over 17 years of experience in customer service. She has a strong background in managing accounts and securing payments, having worked in the logistics industry for more than 8 years.
Work at BlueGrace Logistics
Tonya Grogg has been employed at BlueGrace Logistics since 2017, serving as a Payment Resolutions Associate. In this role, she maintains communication with sales teams to ensure the recovery of funds. Her responsibilities include managing delinquent accounts and securing payments, which contribute to the financial health of the organization. Prior to her current position, she worked as an Enterprise Support Representative at BlueGrace Logistics from 2015 to 2017.
Education and Expertise
Tonya Grogg studied at Hillsborough County Community College from 2010 to 2014, where she gained knowledge and skills relevant to her career. She also completed her GED after attending Plant City High School. With over 17 years of experience in customer service, she has developed expertise in managing delinquent accounts and assisting customers with invoice understanding.
Background
Before joining BlueGrace Logistics, Tonya Grogg worked as an Office Manager at Gatsby Spas, Inc. from 2005 to 2007. This role contributed to her extensive experience in customer service and operational management. Tonya has been involved in the logistics industry for over 8 years, which has further enhanced her skills in financial recovery and customer relations.
Customer Service Experience
Tonya Grogg has over 17 years of experience in providing exceptional customer service in fast-paced environments. Her roles have required effective communication and problem-solving skills, particularly in managing customer inquiries related to payments and invoices. This extensive background has equipped her with the tools necessary to excel in her current position at BlueGrace Logistics.