Jeff Luo
About Jeff Luo
Jeff Luo is a Technical Specialist with extensive experience in enhancing customer experience for a prominent gaming company. He specializes in resolving security, privacy, and account recovery issues while managing technical support and facilitating communication across business lines.
Work at Blueprint Technologies
Jeff Luo has been employed at Blueprint Technologies as a Technical Specialist since 2017. In this role, he enhances customer experience by addressing issues related to security, privacy, and account recovery within the gaming sector. He manages escalated technical support and ensures clear communication of delivery and expectations to clients. His responsibilities include coordinating technical and customer support, acting as a communication hub for management and escalation levels, and partnering with client stakeholders to identify needs and provide analytical solutions.
Education and Expertise
Jeff Luo studied at Bellevue College, where he focused on Project Management and completed a PMP course from 2016 to 2017. He also holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Shenzhen University, which he attended from 2008 to 2011. His educational background supports his expertise in managing policy and protocol changes, as well as conducting audits and gap analysis to improve communication across business lines.
Background in Technical Support
Prior to his current position, Jeff Luo worked as a Program Coordinator at KCBA Neighborhood Legal Clinic from 2016 to 2017. In this role, he gained experience in managing programs and coordinating efforts to support clients. His background in technical support is complemented by his ability to handle escalated issues and facilitate effective communication between technical teams and clients.
Project Management and Coordination
In his role at Blueprint Technologies, Jeff Luo manages various projects, including policy and protocol changes. He conducts audits and gap analysis to ensure efficient communication between different business lines. His ability to coordinate technical and customer support in the gaming industry positions him as a key resource for both management and client stakeholders.