Todd Ilberg
About Todd Ilberg
Todd Ilberg serves as the Vice President of Customer Success and Solutions at Blueshift, where he has worked since 2021. He has extensive experience in customer success roles at various companies, including Conductor, Stensul, and Oracle.
Current Role at Blueshift
Todd Ilberg serves as the Vice President of Customer Success and Solutions at Blueshift. He has held this position since 2021, operating out of San Francisco, California. In this role, he focuses on enhancing customer engagement and ensuring the success of clients through tailored solutions.
Previous Experience in Customer Success
Before joining Blueshift, Todd Ilberg was the Vice President of Customer Success at Stensul from 2020 to 2021. Prior to that, he held the same title at Conductor from 2018 to 2020. His extensive experience in customer success includes leadership roles at Oracle and Responsys, where he developed strategies to improve customer retention and engagement.
Education and Expertise
Todd Ilberg earned a Bachelor of Science in Business Administration, Management, and Operations from the University of Rhode Island - College of Business, completing his degree between 1993 and 1997. He possesses expertise in developing Customer Success Playbooks and has a strong background in Customer Onboarding, Retention & Growth, and Global Account Management.
Career Background
Todd Ilberg's career spans various roles in customer success and marketing. He worked at Oracle as Area Vice President of Enterprise Customer Success from 2014 to 2017 and at Responsys as Senior Director of Enterprise Customer Success from 2009 to 2014. His earlier roles include positions at Bertelsmann, Inc., eBay Enterprise Marketing Solutions, and Condé Nast.
Skills and Technologies
Todd Ilberg has developed skills in Direct Response Marketing & Strategy and Performance Marketing & Strategy. He is experienced in using advanced marketing technologies, including Oracle Marketing Cloud and Adobe Marketing Cloud. His leadership in customer success teams has resulted in near-zero attrition rates, highlighting his effectiveness in driving productivity and customer engagement.