Ciarán Wood
About Ciarán Wood
Ciarán Wood serves as the Head of Customer Experience at Boatsetter, where he has held various roles since 2020. He holds an MBA from Florida International University and a BA in Film Studies from De Montfort University.
Current Role at Boatsetter
Ciarán Wood serves as the Head of Customer Experience (CX) at Boatsetter, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and ensuring a high standard of service delivery. His leadership is instrumental in shaping the customer experience strategy for the company.
Previous Positions at Boatsetter
Ciarán Wood has held multiple roles at Boatsetter since 2020. He started as an Operations Intern for two months in Fort Lauderdale, Florida. Following this, he worked as a Customer Experience Specialist for four months, then progressed to Customer Experience Manager from 2021 to 2022. He also served as Senior CX Manager from 2022 to 2023 before assuming his current position.
Educational Background
Ciarán Wood completed his Master of Business Administration (MBA) in International Business at Florida International University from 2019 to 2020. Prior to this, he earned a Bachelor of Arts (B.A.) in Film/Cinema/Video Studies from De Montfort University, studying from 2012 to 2015. His foundational education includes A-Levels in Film Studies, Geography, and History from Queen Elizabeth Sixth Form College, and a high school diploma from Bedale High School.
Work Experience Timeline
Ciarán Wood's professional journey at Boatsetter began in 2020 and has evolved through various roles over the years. He transitioned from an intern to a specialist, then to managerial positions, culminating in his current role as Head of CX. His experience spans over three years at Boatsetter, contributing to various aspects of customer experience and operations.