Fernando Garcia
About Fernando Garcia
Fernando Garcia is a Customer Success Specialist with a background in Economics and Marketing. He has experience in customer success roles and has contributed to improving onboarding processes and expanding market supply in the boating industry.
Work at Boatsetter
Fernando Garcia currently serves as a Customer Success Specialist at Boatsetter, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and retention by collaborating with cross-functional teams. He previously worked as a Sales & Supply Intern at Boatsetter for six months in 2022, where he contributed to the company's operations and customer engagement strategies.
Education and Expertise
Fernando Garcia earned a Bachelor of Applied Science in Economics from Tecnológico de Monterrey, completing his studies from 2018 to 2022. He also obtained a Certificate in Marketing Communications & Strategic Planning from Anglo-American University in Prague, where he studied from 2021 to 2022. His educational background equips him with a strong foundation in economic principles and marketing strategies.
Background
Fernando Garcia completed his high school education at Yupparaj Wittayalai High School, where he received his High School Diploma from 2015 to 2016. He began his professional career as a Marketing Analyst at BAT, where he worked remotely for eight months in Monterrey, Nuevo León, Mexico, from 2020 to 2021. He later transitioned to a role in customer success, demonstrating his adaptability and commitment to client relations.
Achievements in Customer Success
In his role at Boatsetter, Fernando Garcia played a pivotal role in expanding boat supply in key U.S. markets by building strong relationships with qualified commercial operators. He developed a streamlined onboarding process for new individual boat owners, which led to a decrease in booking cancellations. His contributions reflect a focus on improving customer experiences and operational efficiency.
Previous Experience at Airmeet
Before joining Boatsetter, Fernando Garcia worked as a Customer Success Specialist at Airmeet in 2020 for five months. During this time, he gained valuable experience in customer engagement and support, further enhancing his skills in fostering positive client relationships.