Sangram Z.
About Sangram Z.
Sangram Z. is a CX Specialist at Boatsetter, where he has worked since 2021, focusing on client satisfaction and issue resolution. He holds an MBA from MIT School of Business and has a background in data analysis and client servicing.
Work at Boatsetter
Sangram Z. has been serving as a Customer Experience (CX) Specialist at Boatsetter since 2021. In this role, he operates remotely from Florida, United States. His responsibilities include managing customer interactions and resolving escalated issues. Sangram has consistently achieved a satisfaction score exceeding 95% by effectively addressing over 500 escalated issues each month.
Previous Experience at NielsenIQ
Prior to his current position, Sangram worked as a Data Research Analyst at NielsenIQ for one month in 2017. This role was based in India and involved on-site responsibilities. Although his tenure was brief, it contributed to his foundational skills in data analysis and research.
Experience at Studio Fifi
Sangram Z. worked as a Client Servicing Manager at Studio Fifi from 2018 to 2021. During this three-year period in India, he focused on enhancing client relationships and service delivery. His efforts contributed significantly to team performance, with his work consistently accounting for 23% of the team's quarterly results.
Education and Expertise
Sangram holds a Master of Business Administration (MBA) degree from the MIT School of Business, where he specialized in Marketing. His educational background equips him with advanced knowledge in business strategies and customer relationship management.
Achievements in Customer Experience
Sangram has implemented various strategies that have led to a 20% cost saving by reducing slush funds. He has also increased positive reviews by 15% on platforms such as Trustpilot, Google Play, and the Apple App Store through effective client resolution strategies. Additionally, he developed macros, templates, call scripts, and FAQs that reduced the average first response time to five hours.