Lucas Cruz
About Lucas Cruz
Lucas Cruz serves as the IT Technical Services Manager for North America at Bodycote, where he oversees technological support for over 190 global sites. He has a background in IT administration and network troubleshooting, with experience at ABeam Consulting and Texas A&M University-Corpus Christi.
Work at Bodycote
Currently, Lucas Cruz serves as the IT Technical Services Manager for North America at Bodycote, a role he has held since 2016. Based in Dallas, Texas, he provides support for over 190 sites and plants globally. His responsibilities include ensuring that technological services are effectively implemented and maintained across the organization. Lucas actively participates in the problem management team, focusing on resolving issues and implementing corrective actions as part of a service improvement program.
Previous Experience in IT Management
Before joining Bodycote, Lucas Cruz worked at ABeam Consulting as an IT Administrator from 2012 to 2014 in Irving, Texas. His earlier experience includes a three-year tenure at Texas A&M University-Corpus Christi, where he served as a Network Troubleshooter from 2007 to 2010. These roles provided him with a solid foundation in IT management and troubleshooting.
Education and Expertise
Lucas Cruz studied at The University of Texas at Dallas and also attended Texas A&M University-Corpus Christi, where he earned a Bachelor's Degree in Biomedical Sciences. His expertise includes administering and troubleshooting access to various services, including Microsoft Exchange, Microsoft AX, Navision, Citrix, and Lotus Notes. He utilizes ServiceNow for customer communication and incident tracking, and employs SCCM for patch management and asset investigation.
Training and Mentorship
In his current role at Bodycote, Lucas Cruz is involved in training and mentoring new employees. He invests in their development to ensure they are well-prepared to support both current and previous roles within the organization. This commitment to employee development reflects his dedication to fostering a knowledgeable and capable workforce.
Collaboration with Network Providers
Lucas Cruz collaborates with global network providers to stabilize local sites following network outages. This collaboration is crucial for maintaining operational continuity and ensuring that technological services remain reliable across Bodycote's extensive network of sites.