Bradley Jeffries
About Bradley Jeffries
Bradley Jeffries is a Tier 2 Help Desk Agent with extensive experience in technical support and virtualization. He has worked at Midlands Technical College since 2017 and at Boingo Wireless since 2019, demonstrating a strong foundation in networking and operating systems.
Work at Boingo Wireless
Bradley Jeffries has been employed at Boingo Wireless as a Tier 2 Help Desk Agent since 2019. In this role, he provides technical support and troubleshooting assistance to clients, utilizing his extensive knowledge of networking and software tools. His responsibilities include configuring Cisco routers and managing various operating systems, which enhances the overall efficiency of the help desk operations.
Education and Expertise
Bradley Jeffries studied at Midlands Technical College from 2017 to 2019, where he focused on Cisco Routing and Switching and achieved a degree in Network Systems Management. This educational background has equipped him with foundational knowledge in networking and systems management, which he applies in his current role at Boingo Wireless.
Technical Skills and Proficiencies
Bradley Jeffries possesses a wide range of technical skills, including proficiency in software tools such as Active Directory, VMware, Hyper-V, and Vim. He has hands-on experience managing virtual machines using VirtualBox and is adept at installing and using Kali Linux on a Raspberry Pi Zero W. His diverse operating system proficiency includes OS X, Windows, Linux, and various mobile operating systems.
Background and Early Interest in Technology
Bradley Jeffries built his first personal computer in 2012, which marked the beginning of his interest in computer hardware. Since then, he has developed a solid foundation in both hardware and software technologies. His proactive approach to learning and collaboration is evident in his contributions during group meetings at Midlands Technical College.
Experience at Midlands Technical College
Since 2017, Bradley Jeffries has worked as a Help Desk Work Study Student at Midlands Technical College. In this position, he has gained practical experience in technical support, enhancing his skills in troubleshooting and customer service. His work-study role complements his academic pursuits, allowing him to apply theoretical knowledge in real-world scenarios.