Bruna T.
About Bruna T.
Bruna T. is a Senior Tier 2 Customer Experience professional at Boingo Wireless in Los Angeles, California, with over 15 years of experience across various industries including tech, banking, and hospitality. She has held multiple roles at notable companies such as Apple, WFG, and Mercedes Benz, and possesses a strong focus on cybercrime protection and anti-fraud processes.
Work at Boingo Wireless
Bruna T. currently holds the position of Senior Tier 2 - ALAC - Customer Experience at Boingo Wireless. She has been with the company since 2021, contributing to customer support and experience initiatives for three years in Los Angeles, California. In this role, she focuses on enhancing customer satisfaction and addressing complex inquiries, leveraging her extensive background in customer experience.
Previous Experience in Customer Experience Roles
Prior to her current role, Bruna T. accumulated significant experience in customer experience across various companies. She worked at Getaround as a Senior Field Specialist from 2018 to 2020, and at Apple in multiple capacities, including Senior iTunes Tier 2 ALAC - Customer Experience from 2013 to 2018 and Senior AOS Fraud Prevention Analyst from 2011 to 2013. Her diverse roles have equipped her with a comprehensive understanding of customer needs and operational efficiency.
Education and Expertise
Bruna T. has a multidisciplinary educational background. She earned a Bachelor of Arts in Graphic Design from St. Edward's University from 2002 to 2005. Additionally, she obtained a Master of Business Administration (MBA) in International Finance from San Diego University for Integrative Studies from 2007 to 2010. Her studies in leadership and personal development at Landmark Education further enhance her professional capabilities.
Background in Financial Services
Bruna T. has experience in the financial services sector, having worked as an Independent Financial Advisor at World Financial Group from 2019 to 2021. Earlier in her career, she served as an Import Export Assistant at Banco do Brasil, where she dealt with customer service and fraud prevention from 1997 to 1999. This background provides her with insights into financial operations and customer relations.
Passion for Cybersecurity and Fraud Prevention
Bruna T. possesses a strong interest in cybersecurity, particularly in protecting against cybercrime and online fraud. She focuses on identifying and combating money laundering and financial abuse. Her analytical skills enable her to recommend anti-fraud processes, analyze transaction patterns, and perform investigations to enhance security measures.