Hector Calderon
About Hector Calderon
Hector Calderon is a Network Operations Center Analyst at Boingo Wireless, where he has worked since 2018. He has a background in computer science and experience in technical communication and network analytics tools.
Work at Boingo Wireless
Hector Calderon has been employed at Boingo Wireless as a Network Operations Center Analyst since 2018. In this role, he utilizes network analytics tools such as Splunk, Orion, Solarwinds, and SecureCRT. His responsibilities include monitoring network performance and addressing technical issues. He has also developed content for a customer-facing knowledge base, enhancing user experience and support.
Previous Experience at MDY Communications
Prior to his current position, Hector Calderon worked at MDY Communications as an IT Technician for a duration of five months in 2018. This role contributed to his foundational skills in network operations and technical support within the Greater Los Angeles Area.
Career at GameStop
Hector Calderon served as an Assistant Manager at GameStop from 2010 to 2018, accumulating eight years of experience in retail management. His time at GameStop involved overseeing operations and managing customer service, which provided him with valuable leadership skills.
Education and Expertise
Hector Calderon studied Computer Science at Los Angeles City College from 2018 to 2019. During this one-year program, he gained knowledge and skills relevant to his career in network operations and technical support.
Specialization in Technical Communication
Hector Calderon specializes in communicating technical issues to non-technical users. This skill is essential in his current role, as it allows him to bridge the gap between complex technical concepts and user-friendly explanations.