Kenneth Mac Donald
About Kenneth Mac Donald
Kenneth Mac Donald serves as the Director of Operations & Maintenance at Boingo Wireless, overseeing DAS, Wi-Fi, Small Cell, and CBRS/PLTE since 2020. He has extensive experience in the telecommunications sector, having held various managerial roles, and is known for his focus on process improvement and team development.
Work at Boingo Wireless
Kenneth Mac Donald has been serving as the Director of Operations & Maintenance at Boingo Wireless since 2020. In this role, he oversees operations related to DAS, Wi-Fi, Small Cell, and CBRS/PLTE technologies. His responsibilities include managing a budget exceeding $1.5 million for operations and maintenance across various venues in the United States. He leads a team that manages operations across 73 large commercial venues, including notable locations such as the World Trade Center and Soldier Field. Prior to his current position, he worked as the Director of Integration & Operations for Wi-Fi and Small Cell at Boingo Wireless from 2018 to 2020.
Education and Expertise
Kenneth Mac Donald studied at San Diego Mesa College for one year from 2001 to 2002. His educational background complements his extensive experience in operations and maintenance within the telecommunications sector. He has developed expertise in managing complex projects and improving operational efficiencies, particularly in the areas of DAS and Wi-Fi technologies.
Background
Before joining Boingo Wireless, Kenneth Mac Donald held several positions that contributed to his expertise in telecommunications. He worked as a Project Manager at Samsung Telecommunications America from 2012 to 2016. Following this, he served as Sr. Field Operations Manager at Boingo Wireless from 2016 to 2018, where he gained valuable experience in field operations before advancing to his current role.
Achievements
During his tenure at Boingo Wireless, Kenneth Mac Donald has implemented systems that significantly improved DAS and Wi-Fi break-fix KPIs by 50% to 110% year-over-year from 2019 to 2020. He also supports the sales team by providing operational cost estimates for RFPs and new venue opportunities. His focus on process improvement has enhanced cross-team communication and standardized procedures to reduce operational expenses.
Team Leadership and Development
Kenneth Mac Donald emphasizes team building and skill development among his field personnel. He engages in coaching to help team members expand their skills into non-technical administrative and project management areas. Additionally, he coordinates technical training for his team with various DAS OEMs and vendors, ensuring that they are well-equipped to manage operations effectively.