Kevin Rossen
About Kevin Rossen
Kevin Rossen serves as the Customer Care Lead at Boingo Wireless, where he oversees both the tier 2 department and the tier 1 call center. He has a background in game simulation programming and extensive experience in customer service and quality assurance.
Work at Boingo Wireless
Kevin Rossen has been employed at Boingo Wireless since 2017, initially serving as a Customer Care Agent. In 2019, he advanced to the role of Customer Care Lead, where he has worked for the past five years. In this position, he oversees both the tier 2 department and the tier 1 call center, ensuring efficient customer service operations. His responsibilities include managing team performance and enhancing customer satisfaction.
Education and Expertise
Kevin Rossen studied at DeVry Institute of Technology, where he earned a degree in Game Simulation Programming from 2005 to 2007. He also attended California State University, Northridge, achieving a degree in Computer Science during the same period. His educational background provides him with a solid foundation in technology and programming, which complements his professional experience in customer care.
Background
Kevin Rossen has a diverse work history that includes various roles in customer service and technology. Prior to joining Boingo Wireless, he worked at Disney Interactive Studios as a QA Tester for one year. He also spent eight years in the Claims Department at Midway Rental Car and five years as a Sales Manager at Staples. His experience spans multiple industries, contributing to his skills in customer relations and technical support.
Achievements
Throughout his career, Kevin Rossen has developed expertise in customer care and support. His role at Boingo Wireless involves overseeing critical customer service operations, which demonstrates his capability in managing teams and improving service delivery. His background in technology and programming further enhances his effectiveness in addressing customer needs and technical issues.