Leida Nieves
About Leida Nieves
Leida Nieves is a NOC Analyst with extensive experience in technical and systems analysis, having worked for T-Mobile and other companies in various roles over the past two decades. She is currently employed at Boingo Wireless and is also a self-employed Independent Insurance Agent.
Work at Boingo Wireless
Leida Nieves currently serves as a NOC Analyst at Boingo Wireless, a position she has held since 2023. Her role involves monitoring and managing network operations to ensure optimal performance and reliability. Working in a hybrid environment from Frisco, Texas, she applies her extensive experience in network operations and technical analysis to support the company's infrastructure.
Previous Experience at T-Mobile
Leida Nieves has held multiple positions at T-Mobile, contributing to her extensive background in telecommunications. She worked as a Senior Analyst, Technical for five months in 2023, and prior to that, she served as a Sr. Systems Analyst in Applications Support from 2019 to 2023. Her earlier role at T-Mobile was as a Systems Analyst in Applications Support from 2017 to 2019. These roles involved providing technical support and solutions for various applications and systems.
Education and Expertise
Leida Nieves studied Business Information Systems at The University of Arizona Global Campus, where she earned a Bachelor of Arts degree from 2018 to 2020. She is currently pursuing a Master’s degree in Information Systems Management at the same institution, further enhancing her expertise in the field. Additionally, she has a background in Psychology from Marymount College Tarrytown and has studied Art at Erasmus Hall High School.
Background in Telecommunications
Leida Nieves has a solid foundation in telecommunications, having worked at various companies in the industry. Her career began at Sprint PCS, where she served as a Switch Technician II from 2000 to 2008 and as a Technical Support Representative from 1998 to 2000. She also worked at MetroPCS as a Senior Technician in the National Operations Center from 2008 to 2012. Her experience spans over two decades, focusing on technical support and network operations.
Freelance and Independent Work
In addition to her corporate roles, Leida Nieves has been self-employed as an Independent Insurance Agent since 2015. This freelance work allows her to leverage her customer service skills and build relationships with clients in the insurance sector. Her extensive experience in customer-facing roles contributes to her ability to establish credibility and trust with clients.