Stefanie Cease, MBA, Itil
About Stefanie Cease, MBA, Itil
Stefanie Cease, MBA, Itil, serves as the Manager of Technical Support at Boingo Wireless, where she has worked since 2014. She specializes in enhancing efficiency between departments and has a strong background in technical operations and network support.
Work at Boingo Wireless
Stefanie Cease has been employed at Boingo Wireless since 2014, serving as the Manager of Technical Support. In this role, she oversees technical operations and is responsible for enhancing the efficiency of processes and procedures across interdependent departments. Her tenure at Boingo Wireless spans a decade, during which she has contributed to the company's operational improvements and technical support strategies.
Education and Expertise
Stefanie Cease holds a Bachelor of Business Administration (BBA) from the University of Phoenix-Southern California Campus, where she studied from 2002 to 2003. She furthered her education at the University of Redlands, earning a Master of Arts (M.A.) degree from 2003 to 2006. Her academic background, combined with her professional experience, equips her with a strong foundation in business operations and technical support.
Background
Stefanie Cease has extensive experience in managing technical operations, focusing on proactive operational improvement. Her skill set includes creating and implementing processes that enhance efficiency between various departments. She possesses a strong understanding of field operations and network surveillance, with expertise in optical and Cisco network support.
Achievements in Technical Support Management
Throughout her career, Stefanie Cease has demonstrated a commitment to improving technical support operations. Her role as Manager of Technical Support at Boingo Wireless highlights her ability to manage complex technical operations effectively. She has successfully implemented processes that foster collaboration and efficiency among interdependent departments, contributing to the overall success of the organization.