Tara Dundore
About Tara Dundore
Tara Dundore serves as the Tier II Helpdesk Supervisor for the Multifamily Division at Boingo Wireless, where she has worked since 2018. With a background in various support roles, she has developed training programs and implemented performance incentive initiatives to enhance team effectiveness.
Work at Boingo Wireless
Tara Dundore has been employed at Boingo Wireless since 2018, serving as the Tier II Helpdesk Supervisor for the Multifamily Division. In this role, she supervises the Tier II team and members of the Field Operations team, including Field Operations Coordinators and Regional Field Technicians across the Eastern United States. Her responsibilities include overseeing dispatch work order repairs and creating quotes for special requests and network additions under $25,000. Dundore has played a significant role in enhancing team performance through the development and implementation of an incentive program aimed at improving metrics procedures.
Previous Experience at Elauwit
Before joining Boingo Wireless, Tara Dundore worked at Elauwit in various capacities from 2014 to 2018. She began as a Tier I Support agent in 2014 and transitioned to Tier II Support roles, serving as a Tier II Help Desk Supervisor from 2016 to 2018. During her time at Elauwit, she contributed to team management and support operations, gaining valuable experience that informed her later work in training and team performance enhancement.
Career Background in IT Support
Tara Dundore's career in IT support began with her role as a Help Desk Analyst at Randstad Technologies US from 2013 to 2014. This position provided her with foundational skills in technical support and customer service. Following this, she worked at Elauwit in various support roles, which further developed her expertise in helpdesk operations and team supervision.
Education and Expertise
Tara Dundore holds a Bachelor of Science degree in Information Technologies with a concentration in Network and Telecom from Southern New Hampshire University, where she studied from 2016 to 2020. Additionally, she earned an Associate's degree in Computer Systems Specialist from YTI Career Institute-York, completing her studies from 2012 to 2014. Her educational background supports her technical skills and knowledge in the IT field.
Training and Development Initiatives
Tara Dundore has a strong passion for training and development within the IT support sector. She has actively worked to improve and expand training programs for agents, leveraging her personal experiences as both a Tier I and Tier II agent. Her focus on enhancing training initiatives reflects her commitment to fostering team growth and improving overall service delivery.